STRESS RELATED ISSUES FOR CONTROLLERS
- Abusive/threatening callers
- Caller known (close friend or relative) to the Controller
- Reduction in resources (i.e. particularly busy period, lack of crews available?)
- Alone on duty
- CI criteria outlined below
Nature of Critical Incident/Type of Trauma:
- Death or serious injury of an infant/child
- Physical, sexual abuse of children or serious neglect
- Death/injury of colleague/relative
- Suicide Incidents
- Breakdown of equipment which results in death of patient
- Serious/grotesque mutilation of patients
- Making a mistake which affects patient welfare
- An event which has an individual meaning for the paramedic/EMT
- Physical assault
