A bespoke Code of conduct was developed by the Committee to allow the NAS CISM Program to preserve both PSWs and its own reputation of integrity and credibility within the HSE/NAS. The Code is to be used as a reference

Stress and CISM in NEOC Stress in the Control Room cannot be equated to stress that exists in a normal ‘office’ environment. As the 1st First Responders Emergency Call Takers (ECT) and Dispatchers deal with more critical incidents in a